{"product_id":"the-toyota-way-to-service-excellence-liker-ross","title":"The Toyota Way to Service Excellence","description":"\u003ch2\u003eBring World-Class Lean Thinking to Your Service Business\u003c\/h2\u003e\u003cp\u003e\u003cem\u003eThe Toyota Way to Service Excellence\u003c\/em\u003e by \u003cstrong\u003eJeffrey K. Liker\u003c\/strong\u003e — bestselling author of \u003cem\u003eThe Toyota Way\u003c\/em\u003e — and \u003cstrong\u003eKaryn Ross\u003c\/strong\u003e is the definitive guide to applying Toyota's legendary lean principles to service organisations of every kind.\u003c\/p\u003e\u003cp\u003eWhile lean manufacturing has transformed factories around the world, most service businesses — from healthcare and banking to retail and hospitality — have yet to unlock its full potential. This book changes that. Liker and Ross show exactly how to adapt Toyota's proven system to the unique challenges of service environments, delivering dramatic improvements in quality, efficiency, and customer satisfaction.\u003c\/p\u003e\u003ch3\u003eWhat You'll Learn:\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eHow to apply Toyota's 14 management principles to service organisations\u003c\/li\u003e\n\u003cli\u003eThe lean tools and techniques that drive continuous improvement in service settings\u003c\/li\u003e\n\u003cli\u003eHow to identify and eliminate waste in service processes\u003c\/li\u003e\n\u003cli\u003eHow to build a culture of kaizen — continuous improvement — at every level\u003c\/li\u003e\n\u003cli\u003eReal-world case studies from service organisations that have achieved lean transformation\u003c\/li\u003e\n\u003cli\u003eHow to develop people and leaders who sustain excellence over the long term\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eKey Lean Concepts Covered:\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eValue stream mapping for service processes\u003c\/li\u003e\n\u003cli\u003eJust-in-time service delivery\u003c\/li\u003e\n\u003cli\u003eStandard work in non-manufacturing environments\u003c\/li\u003e\n\u003cli\u003eProblem-solving with A3 thinking\u003c\/li\u003e\n\u003cli\u003eBuilding a lean culture from the ground up\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhether you lead a small team or a large organisation, \u003cem\u003eThe Toyota Way to Service Excellence\u003c\/em\u003e gives you a proven, practical roadmap to transform your service operations and deliver exceptional value to every customer, every time.\u003c\/p\u003e","brand":"Jeffrey K. Liker \u0026 Karyn Ross \/ McGraw-Hill","offers":[{"title":"Default Title","offer_id":45198033977378,"sku":null,"price":60.0,"currency_code":"GHS","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0870\/6814\/7746\/files\/toyota_way.jpg?v=1775511578","url":"https:\/\/frantillenterprise.com\/products\/the-toyota-way-to-service-excellence-liker-ross","provider":"Frantill Books","version":"1.0","type":"link"}