{"product_id":"dealing-with-difficult-people","title":"Dealing With Difficult People","description":"\u003ch2\u003eTurn Conflict Into Cooperation\u003c\/h2\u003e\u003cp\u003e\u003cem\u003eDealing With Difficult People\u003c\/em\u003e by Roy Lilley is the essential guide for anyone who has ever struggled with a challenging colleague, demanding client, or frustrating relationship. Packed with practical strategies, this book helps you understand why difficult people behave the way they do — and exactly how to respond.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentify the different types of difficult people and their underlying motivations\u003c\/li\u003e\n\u003cli\u003eProven techniques to defuse tension and steer conversations toward positive outcomes\u003c\/li\u003e\n\u003cli\u003eBuild confidence in handling confrontation, criticism, and conflict\u003c\/li\u003e\n\u003cli\u003eApplicable in the workplace, at home, and in everyday social situations\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePicture walking away from every tough interaction feeling calm, in control, and respected — not drained or defeated. This book gives you the tools to make that your new normal.\u003c\/p\u003e","brand":"Roy Lilley","offers":[{"title":"Default Title","offer_id":45112674517026,"sku":null,"price":45.0,"currency_code":"GHS","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0870\/6814\/7746\/files\/dealingwithdifficultpeople.jpg?v=1774811248","url":"https:\/\/frantillenterprise.com\/products\/dealing-with-difficult-people","provider":"Frantill Books","version":"1.0","type":"link"}